Dear Patient
Important information: Mandatory change to our clinical IT system
Edenkiln Surgery is required to change its clinical IT system from EMIS PCS to Vision as part of the NHS Scotland IT programme. This is a nationally mandated change, not a decision made by our practice.
Moving to a different clinical system is a significant undertaking, and we anticipate disruption to our usual services both during and after the changeover. We want to be open with you about what this means and how you can prepare.
Please be reassured that:
- You will remain registered with Edenkiln Surgery.
- Your medical records will be transferred to the new system as part of the migration process.
- We will continue to provide care for urgent medical problems.
- We aim to resume routine services following the changeover, although delays may continue while we clear the backlog of outstanding work.
Changeover dates:
Our changeover will take place from Friday 13th November to Friday 27th November 2026 inclusive, with our first day using the new system (our go-live date) on Thursday 19th November 2026.
Repeat prescriptions:
Our prescription processing service will be temporarily interrupted during the changeover.
If you will require a repeat prescription between 6th Nov and 4th December, please ensure your request is submitted by 6pm on Wednesday 11th November 2026. This gives us at least 2 working days to fully process the prescription before our clinical IT system becomes unavailable.
REQUESTS SUBMITTED AFTER THIS DEADLINE WILL NOT START BEING PROCESSED UNTIL FRIDAY 20th NOVEMBER 2026.
Please check your medication supplies now and order in good time to avoid running out during this period. Do not wait until your medication is nearly finished to submit your request.
Routine appointments:
Our appointment services will be affected as follows:
- Normal services will continue until Thursday 12th November.
- Friday 13th November to Friday 20th November: We will deal with urgent medical issues only, as our usual clinical IT system will be unavailable.
- Monday 23rd November to Friday 27th November: Urgent appointments and medical issues only while our staff become familiar with the new system.
- From Monday 30th November: Normal services should resume.
Urgent medical problems
Urgent medical care will remain available throughout the migration. We will offer urgent, same-day appointments only. Please contact the practice during this period only if your medical problem cannot safely wait until routine services resume.
Forms, reports and administrative requests:
There may be delays in processing medical reports, insurance forms, letters and other non-urgent administrative requests. Staff will need time to learn the new system and adapt to different ways of working.
What happens after the changeover?
Although we aim to resume our usual services following the changeover, this does not mean we will immediately be back to normal.
We anticipate a backlog of outstanding work, and delays may continue for some time while we work through it. Our team will do its best to catch up while continuing to prioritise urgent clinical needs.
The scale of this change means that some disruption is unavoidable, and aspects of the implementation are outside our control. We will work hard to minimise the impact on patients, but we ask for your patience and understanding during both the changeover and the recovery period afterwards.
Thank you for your patience
We understand how important access to your GP practice is. Our priority remains the safety and wellbeing of our patients, and we will continue to provide urgent care throughout this transition.
We will share further updates as more information becomes available. Please check this webpage regularly for important dates, service changes and advice on how to prepare.
